WooCommerce Import / Export Support
Import/Export Contact Us
Looking for help with your WooCommerce import or export?
Tell us what problem you’re facing when importing or exporting, where your data comes from, and what is not working as expected, so we can help you identify the next steps. Whether you are exporting orders, importing products, moving user records, working with coupons, or fixing a CSV mapping problem, we are here to help you understand the next steps. Please share the file type and version, along with the selected data and filters, so we can guide you.We’ll check how your data is moving and help you determine the next step.
What type of data are you working with?
Tell us which WooCommerce data you’re trying to import, export, migrate, or update. This will help us understand your issue, move faster, and guide you to the right workflow.
Products
Need help importing or exporting WooCommerce products? Share the product import or export details, including supplier CSV files, stock updates, prices, attributes, categories, tags, simple products, or multi-products, so we can guide you.
Orders
Need help importing or exporting WooCommerce orders? Share details on moving order records, exporting orders, importing for logistics, creating filtered reports, updating orders, or migrating order history between stores, and we’ll guide you.
Customers & Users
Are you working with customer or user data? Tell us if you need help importing customers, exporting customer records, migrating users between stores, handling customer roles, or mapping customer fields, so we can guide you more accurately.
Coupons
Handling coupon data in bulk? Contact us if you need help importing coupons, exporting coupon records, moving coupon data from another store, or preparing coupon files for campaigns and promotions, and we’ll help you determine the next steps.
Product Reviews, Categories and Tags
Tell us if you need help with reviews, categories, or tags when importing, exporting, migrating, or reviewing data, product categories, tags, or store structure files so we can guide you.
Send Us Your Import Export Details
Share your WooCommerce import/export questions, doubts, and errors. Specify the data type, file format, workflow, and the issue that occurred.
Have a question or feedback? Fill out the form below, and we'll get back to you as soon as possible.
Tell Us the Workflow You’re Trying to Run
Once we know the data type, what action do we need to complete? This will help us identify whether the request is about a simple task or a more controlled WooCommerce data workflow.
Import new records
Import new records into WooCommerce from CSV, Excel, XML, TSV, Google Sheets, FTP/SFTP, or a file URL.
Export selected store data
Export selected store data with filters u2014 by date, status, product type, or custom conditions u2014 into your preferred format.
Migrate between stores
Migrate data from one WooCommerce store to another, preserving products, orders, customers, coupons, and store structure.
Update existing records
Update existing products, orders, customers, or coupons in bulk without re-importing entire datasets from scratch.
Filter before export
Filter products, orders, customers, or coupons before export using advanced conditions and date range selectors.
Map CSV columns
Map CSV columns to WooCommerce fields with automatic or manual mapping, including custom fields and meta fields.
Save as template
Save a repeated import/export setup as a template for recurring workflows, so you don’t have to reconfigure from scratch.
Check logs & history
Check import/export logs or workflow history, including timestamps, execution details, and status records for troubleshooting.
Use advanced sources
Use advanced sources like Google Sheets, FTP/SFTP, or a file URL for automated or scheduled import/export workflows.
Clearly state your requirements in the message so we can understand them from the ground up, and then we can guide you on the exact workflow you are trying to run.
Where Is the Workflow Breaking?
Once you tell us the data type and task, briefly explain what is not working. Include specific details about the issue to make it easier to understand.
The Import Did Not Finish
Share the data type, file format, import mode, error message, and where the import stopped. If you can include a sample file or screenshot, that would be great.
The export is missing data
Share what you expected to export, which filters you used, and which columns or records are missing. Include the missing details clearly.
The Columns Are Not Matching
If your CSV columns do not match WooCommerce fields, please share the column names or a sample file. Then we can fix issues with automatic mapping, manual mapping, custom fields, and meta fields.
Records Were Skipped
Tell us which records were skipped — products, orders, customers, coupons, reviews, categories, or tags — and check if the same IDs already exist in your store.
You Need Help Choosing the Right Setup
If you’re unsure which workflow to use, state your goal. Let us know if you need templates, logs, advanced filters, scheduled import or export, Google Sheets, FTP/SFTP, URL import, or updates to existing records.
Before You Send Your Request
To help us understand your issue faster, include the details that match your case:
- Data type: products, orders, customers, coupons, reviews, categories, or tags
- Task: import, export, migrate, update, filter, map, schedule, or troubleshoot
- Plugin version
- License or plan details, if available
- WordPress version
- WooCommerce version
- File format: CSV, Excel, XML, TSV, Google Sheets, FTP/SFTP, or URL
- Mode used: quick or advanced
- Error message or unexpected result
- What you expected to happen
- Screenshot or sample file, if available
